The national consumer forum fined a popular multiplex in New Delhi for Rs 11,000 for refusing to allow its customer to take a Rs 20 water bottle during the screening of a movie, and also for not providing free, clean drinking water inside the multiplex premises. The National Consumer Disputes Redressal Commission (NCDRC), in its landmark verdict, said a multiplex may have the right to stop its patrons from carrying a water bottle inside the theatre for security reasons.
“If a cinema hall, while prohibiting carrying of drinking water inside the hall, fails to make potable drinking water available to the cine-goers, it will be an act of deficiency in rendering service to them, they having paid a substantial amount for watching the movie in a comfortable and satisfying environment,” said the NCDRC bench.
The bench gave its verdict following a complaint by three moviegoers who alleged that they were left with no option but to buy water bottle at exorbitant prices at the multiplex’s cafeteria. Stating of Section 2 (r) of the Consumer Protection Act, 1986, the bench also stated not everyone may be in a position to afford drinking water at such huge price.
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