Andhra Pradesh chief minister N Chandrababu Naidu on Tuesday put forward a striking proposal aimed at cutting through bureaucratic delays and accelerating governance. Addressing senior bureaucrats, Heads of Departments, and secretaries at a high-level review, he stressed the need for a complete shift in administrative mindset and functioning.
Naidu stated that governance reforms must be pursued with urgency, focusing on speed, simplicity, and accountability. While the Constitution has been amended countless times to serve national interests, he pointed out that officials still hesitate to amend outdated business rules that hinder public service delivery.
He questioned this resistance, saying: “If business rules need to be changed for the benefit of the people, what is wrong in that?” He highlighted that procedures should never become obstacles to efficiency.
Criticising unnecessary file creation, Naidu said file disposal must be faster and smarter. He also suggested that the government is ready to amend Business Rules wherever required to eliminate redundant processes.
To modernize governance, Naidu insisted that all obsolete regulations be removed and that every department undergo a complete transformation. Regular audits will now be mandatory, he said, with performance metrics for each official and each department already available to the government.
“Officials must work with the awareness that their performance is fully visible,” he cautioned.
Naidu stressed that every officer must function with vision, responsibility, and accountability to citizens. He urged government staff to shed negative attitudes and reluctance toward new programmes or instructions.
“Some individuals immediately start thinking about how to avoid implementing a task. This mindset must change,” he warned.
He further emphasised that conduct and attitude matter as much as results. While many officers deliver good outcomes, their approach toward citizens must also improve.
“Officials should respond positively to people and applicants. Good results are important, but behaviour is equally crucial,” Naidu added.
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