Union Agriculture Minister and former Madhya Pradesh Chief Minister Shivraj Singh Chouhan has expressed strong dissatisfaction with Air India’s services, citing negligence in seating arrangements and passenger comfort. His concerns highlight a broader issue regarding the travel experience of common passengers on the airline.
Chouhan’s displeasure came to light when he took to X (formerly Twitter) to share his experience. He mentioned that he had a packed schedule, traveling from Bhopal to Delhi to inaugurate the Kisan Mela in Pusa, attend a Natural Farming Mission meeting in Kurukshetra, and engage with representatives of the Kisan Organisation in Chandigarh. He had booked a ticket on Air India flight AI436 and was allotted seat 8C. However, upon taking his seat, he realized it was broken and sunken, making it extremely uncomfortable.
When he raised the issue with the airline staff, they admitted that the management was aware of the faulty seat and that it should not have been allotted to any passenger. Moreover, they revealed that multiple seats on the aircraft were in a similar condition. Fellow passengers suggested that he switch to a better seat, but Chouhan chose to complete his journey in the same seat, refusing to inconvenience another traveler.
The minister also expressed disappointment that Air India’s service standards had not improved despite its acquisition by the Tata Group. “I don’t care about my personal discomfort, but charging passengers full fare and making them sit on broken seats is unethical. Isn’t this a form of cheating?” he questioned.
He further pressed Air India on whether it would take corrective measures to ensure passenger comfort or continue to take advantage of travelers who have no choice but to reach their destinations on time.
In response, Air India issued a public apology, stating, “Dear Sir, we apologize for the inconvenience caused. Please rest assured that we are looking into this matter carefully to prevent such occurrences in the future. We would appreciate the opportunity to speak with you—kindly DM us a convenient time to connect.”
If a Union Minister faces such inconvenience, what does this mean for ordinary passengers relying on Air India for a comfortable and hassle-free journey?
Recent Random Post:
Bigg Boss Telugu 9 | Day 87 Promo 2 | Game Mode💥 | Nagarjuna
Bigg Boss Telugu 9 | Day 87 Promo 2 | Game Mode💥 | Nagarjuna
