India’s passport system has entered a new era of digital transformation with the Ministry of External Affairs (MEA) announcing the nationwide rollout of a fully upgraded Passport Seva ecosystem, comprising PSP V2.0, the Global Passport Seva Programme (GPSP) V2.0, and next-generation e-passports.
According to the MEA, PSP V2.0 became operational on 26 May 2025 across all 37 Passport Offices, 93 Passport Seva Kendras, and 450 Post Office Passport Seva Kendras, marking a complete overhaul of the domestic system. The global version, GPSP V2.0, was launched on 28 October 2025, extending the upgrade to Indian embassies and consulates worldwide.
The revamped platform aims to create a digitally integrated ecosystem connecting all stakeholders in passport services. The ministry said the system emphasises efficiency, transparency, and user convenience, featuring AI-powered chat and voice bots to assist applicants with forms, grievances, and procedural queries.
Key upgrades
The new online portal and mobile app introduce auto-filled forms, streamlined document uploads, and UPI/QR-based online payments to simplify the application process and reduce friction.
A major component of the initiative is the launch of e-passports—hybrid documents embedded with a secure RFID chip and antenna that store key biometric and personal information in compliance with ICAO standards. The data printed on the passport’s information page will now also be stored electronically, offering stronger authentication and enhanced security against tampering.
Transition to e-passports
The MEA confirmed that all new passports issued will be e-passports, while existing non-electronic passports will remain valid until their expiry.
The ministry said the rollout of PSP V2.0, GPSP V2.0, and e-passports represents a major milestone in India’s digital governance journey, aligning passport services with global benchmarks and delivering faster, more secure, and seamless travel for citizens. The initiative, it added, underscores the government’s broader commitment to leveraging technology to enhance the Ease of Living for Indians in India and abroad.
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